Privacy Policy
Effective Date: August 30, 2026
SANDALO LLC, doing business as Sándalo Spa (“Sándalo Spa,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when communicating with us, using our website, requesting information about our services, or interacting with us through WhatsApp and other communication channels.
This Privacy Policy explains what information we may collect, how we use it, how it may be processed through our technology providers, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- First and last name
- Telephone number
- Email address
- Appointment information
- Requested service
- Preferred appointment date and time
- Messages and communications you send to us
- Appointment confirmation, cancellation, and rescheduling information
- Information necessary to process or verify deposits or payments
- Other information you voluntarily provide while communicating with Sándalo Spa
We may also receive technical information necessary to operate our website and communication systems.
2. WhatsApp Communications
Sándalo Spa uses WhatsApp Business to communicate with customers.
When you communicate with us through WhatsApp, information associated with the conversation may be processed to:
- Respond to customer inquiries
- Provide information about our services
- Schedule appointments
- Confirm appointments
- Process appointment changes or cancellations
- Send appointment reminders and follow-up communications
- Provide information regarding deposits or payments
- Provide customer support
Our WhatsApp integration may use the WhatsApp Business Platform and services provided by Meta Platforms, Inc. Information processed through WhatsApp is also subject to the applicable terms and privacy practices of WhatsApp and Meta.
3. Automated Systems and Artificial Intelligence
Sándalo Spa may use automated software and artificial intelligence-assisted systems to help process customer communications and provide customer service.
These systems may assist with tasks such as understanding customer requests, answering common questions, collecting appointment information, checking scheduling information, and assisting with appointment management.
Automated systems are used to support Sándalo Spa's operations and are not intended to make medical diagnoses or provide medical advice.
Certain requests may be referred to a member of the Sándalo Spa team for human review.
4. How We Use Personal Information
We may use personal information to:
- Provide and manage our services
- Respond to inquiries
- Schedule and manage appointments
- Send confirmations and reminders
- Communicate about deposits and payments
- Provide customer support
- Maintain records related to customer interactions
- Improve our services and internal operations
- Maintain the security and reliability of our systems
- Comply with applicable legal and regulatory obligations
We do not sell personal information to advertisers.
5. Service Providers
We may use third-party service providers to operate our business and technology infrastructure.
Depending on the service being provided, these may include providers of:
- Messaging and communication services
- Cloud infrastructure
- Appointment and calendar services
- Payment processing
- Website hosting
- Business software
- Automation and artificial intelligence services
These providers may process information only as necessary to provide the relevant services or as otherwise permitted by their applicable terms and privacy policies.
6. Payment Information
Payments or deposits may be processed through third-party payment providers.
Sándalo Spa does not intend for customers to send full payment card information through WhatsApp messages.
Payment information submitted directly to a payment processor is handled according to that provider's security and privacy practices.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic communication or information storage system can be guaranteed to be completely secure.
9. Your Privacy Choices and Requests
You may contact Sándalo Spa to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements and legitimate record-retention obligations.
You may also request that we stop sending non-essential communications.
To submit a privacy or data deletion request, contact us using the information below.
10. Children's Privacy
Our services are not directed to children for the purpose of collecting personal information online. We do not knowingly use our communication systems to solicit personal information from children without appropriate authorization where required.
11. Third-Party Platforms
Our website and communications may use or link to third-party platforms, including WhatsApp, Meta, payment processors, and other service providers.
Their handling of information is governed by their own privacy policies and terms. Sándalo Spa is not responsible for the independent privacy practices of third-party platforms.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or business practices.
When updated, the revised policy will be posted on this page with an updated effective date.
13. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
SANDALO LLC / Sándalo Spa
52 Chelsea Street
East Boston, MA 02128
United States
Email: sandaloboston@gmail.com
Phone: +1 (857) 468-3230
Website: www.sandalospa.com
